At SSZ Group, we aim to provide high-quality products and services. If you are not completely satisfied with your purchase, our refund and return policy is designed to make the process simple and transparent.

Returns

Customers may request a return within 14 days of receiving the product. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase or order confirmation must be provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items not caused by shipping

  • Customized or personalized products

  • Digital products or downloadable items

  • Clearance or final sale items

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued to the original payment method used during purchase.

Shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us for assistance.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service to ensure the safe return of your product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue quickly.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

SSZ Group

Email: support@avirox.co.uk
Phone: +1 (469) 600-6866